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Christmas 2018 blog

Merry Christmas & Reflections on 2018

As I prepare for my 56th flight of the year to return home for a Christmas break I reflect on the reasons why 2018 has been one of my favourite years in this 12th year of running my business. For me the reason is the connection to people.

No doubt the  reason I am feeling even more connected to people this year is because we did more consulting, more in-practice and online customised… Continue reading

US ‘person-centred’ study tour part 3: New York

What an incredible experience New York was! Visits included 2 Urgent Care centres, 4 Pharmacies (which have to be seen to be believed), a Physical Therapy centre (Physio) and the famous Mount Sinai hospital. From my 3-state tour I now have 35 pages of notes (and 400 photos) but to summarise, my top 5 learnings were:

  1. Health care roles are evolving  It is common for patients to see at least 3 clinicians in one visit. A patient in the… Continue reading

US ‘person-centred’ study tour part 2: Georgia

I am very privileged to be on this US ‘person-centred’ study tour (see prelude & part 1 of tour here) with a clinician who  has worked half their life in Australia and half in Georgia, USA. They currently work in the US and have joined me on this tour which is both enlightening and also opening many extra doors, enabling detailed insights into US systems and the impact of recent large-scale patient-centred healthcare reforms.

Family and… Continue reading

My Health Record is now an ‘Opt-out’ System

Train IT Medical Principal Katrina Otto’s interview with HotDoc

My Health Record is a digital record allowing a patient to access a summary of their health information securely online. The record can also be accessed by health practitioners who are directly involved with the patient. This year there is a My Health Record Expansion Program being implemented across Australia. We spoke to Katrina Otto, an official My Health Record trainer, to find out more about how the new system… Continue reading

2017 Reflections & Christmas greetings

 

2017 Reflections

Each year I like to take the time to write a Xmas blog post because it gives me the opportunity to reflect on the past year and consider what has been achieved. I am a big believer in celebrating successes and evaluating in order to make improvements.

We’re loving the fact quality data is now a hot topic in health. This has meant an even busier year for myself and my wonderful team which has grown with… Continue reading

Free Resources – In case you missed them

In this blog we are highlighting the many free resources we have developed with our customers in mind.

We know from the feedback we receive that our educational resources are highly valued and regarded by many of you as a source of learning and expertise that is unavailable elsewhere.  We aim to keep making resources available for free for you for as long as possible.

Just in case you have missed some of our recent and most popular… Continue reading

Happy New Year!

Welcome Back! We hope you are having a great summer.

As we ease our way into this new year I thought I’d take a moment to look ahead in preparation.

Our business philosophy is that it is easier to keep up than catch up and I feel this will be vital in 2017 which will bring many more changes. With change comes the need for continual learning and improvements.

Here are just a few of the changes we’re thinking of… Continue reading

Reflections on 2016

As I sit at my desk and the end of 2016 draws near, I like to look back and consider what we’ve achieved. This year 5,440 people attended our training events and as I reflect my overwhelming feeling is how lucky we are here in Australia to have the incredible healthcare providers and services we have. 

My team and I completed 174 practice visits, took 67 flights and presented at 79 events and conferences to over 2154… Continue reading

The role of the PHNs

This week I had the pleasure of spending 2 days with the Digital Health Primary Health Network (PHN) teams from all 31 PHNs across Australia.

One of many things that were shared were learnings from PHNs involved with Australia’s recent My Health Record trial sites (major report is being written right now) and in particular lessons relating to building the involvement of all sectors – pharmacy, aged care, specialists, allied health providers, hospitals and aboriginal medical services.

Over… Continue reading

5 Steps to Data Quality Success

Data Quality is a popular topic – how good is that! Uploading Shared Health Summaries to the My Health Record system raised awareness that for some practices this was a very easy 20 second process, for others it was currently unworkable due to sometimes 10-15 years of ‘mess’ in the patient record. To help with this data quality challenge I recently created and presented a Webinar (for the Australian Digital Health Agency) called ‘Standards for Digital Health’  – … Continue reading

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