Katrina Otto

Principal  & Owner of Train IT Medical

BEd, DipBus, Cert IV Training & Assessment

Katrina Otto started Train IT Medical in 2006 in direct response to a market need for independent medical software training delivered by professional trainers who are also experienced medical practice professionals.

Over a 30 year career Katrina has managed several medical practices and accredited day surgery facilities. Katrina has seen the evolution of medical software, has used many programs herself as a medical office worker and trains a variety of software programs in a variety of health settings.

Katrina is an officially approved trainer for Best Practice Software, Medical Director, Australian Digital Health Agency, Department of Health, AHPRA, Avant, MDA, RACGP, ACRRM, APNA, AAPM, VACCHO as well as other Aboriginal Community Controlled Organisations and vendors.

Katrina is one of Australia’s most sought after speakers for data driven improvements both because of her experience and her inspiring enthusiasm for continual quality improvements.  Katrina chose a medical office career because she cares about providing efficient, safe patient care. She remains passionate about providing both top quality health and top quality education services. Her goal is to look after the needs of the patients as well as the clinicians and staff who care for them.

Katrina enjoys training onsite in practices and regularly provides customised onsite training for a large variety of different medical offices and Aboriginal Medical Services across Australia. She has been providing practice management consultancy services for many of the same practices for over 10 years and clients range from single doctor practices, to large multidisciplinary community centres, to outreach clinics in very remote areas.

Katrina believes it is this exposure to vastly different practice structures, different workflow solutions, different learners, different workflow and billing models and challenges, that place Train IT Medical in the best position to help practices. 

Katrina is also a qualified teacher and taught medical reception and practice management accredited qualifications as a part-time TAFE teacher for 20 years. As a TAFE teacher Katrina was involved with designing and delivering accredited qualifications ranging from Diploma of Practice Management to Certificate I in Information Technology. She helped pioneer blended classrooms in Australia with the integration of a moodle and flexible delivery in her medical administration courses. 

 

Experience makes all the difference

Katrina has been training MedicalDirector Clinical and PracSoft for over twenty years and Best Practice Software since the software launched. She has trained My Health Record since it started and has provided consultancy services to the Australian Digital Health Agency, Medicare, Professional Services Review Board as well as many other organisations. 

Katrina has extensive experience with many 3rd party software tools and gets involved in training and implementing any new technology that streamlines efficiencies. 

An advocate of lifelong learning, Katrina continues to expand her own portfolio of qualifications which includes a degree in adult education and a diploma in business.

Formal qualifications include:

  • Bachelor of Adult Education
  • Diploma of Business Administration (Medical)
  • Certificate IV in Training & Assessment (TAE40110)
  • Certificate IV in Training & Assessment (TAA40104)
  • Certificate IV in Assessment & Workplace Training (BSZ40198)
  • Certificate I in Welfare & Community Services

Publication interviews or expert contributions by Katrina Otto:

Presenter Bio

Katrina Otto is one of Australia’s most experienced practice management consultants and health technology trainers.

She has qualifications in adult education, business and welfare and works across Australia as a Practice Management Consultant & Digital Efficiency Educator.

She started her own business Train IT Medical Pty Ltd in 2004 in direct response to the market need for independent medical software training delivered by professional educators with practice management experience. Along with her team of subject matter experts, she continues to run this successful business.

She is an approved trainer for: Department of Health, Australian Digital Health Agency, AHPRA, RACGP, Australian Primary Health Care Nurses Association, Australian Association of Practice Managers (AAPM), Allied Health Professions Australia, Primary Health Networks, Avant Mutual and most major Australian health technology vendors including MedicalDirector, Best Practice Software, Pen Computer Systems, Polar and Cubiko.

Her focus is on increasing efficiency of health IT and practice systems to benefit practices and patients.

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The Team

Sue Cummins

Senior Trainer & Project Manager

BA, DipIT, Cert IV Training & Assessment (TAE40110)

Sue Cummins has qualifications in IT, training and project management and has worked as an adult educator and practice consultant for Train IT Medical for the past 5 years. In this role Sue works with healthcare organisations across Australia with a focus on primary and indigenous health.

Sue has trained hundreds of staff on a number of practice software systems and implemented quality improvement initiatives that leverage technology. Train IT Medical’s goals are to increase efficiency of health IT and practice systems to benefit both practices and patients and to support practice managers and staff in this digital era. 

Michelle Horswood

Practice Management & Nursing Consultant

RN, Masters degree in Management, Accredited Nurse Immuniser, Grad Cert Child & Family Health Nursing, Diploma of Cardiopulmonary Technology, NAATI Level 2 Auslan Interpreter.

Michelle is passionate about primary care and has a particular interest in developing models of care that deliver improved patient outcomes and enhance practice viability.

  • 40 years’ experience as a Registered Nurse 
  • 10 years’ experience as Nursing Unit Manager for cardiac catheter laboratories and cardiothoracic ward
  • 14 years’ experience as a practice manager in both large and small general practices
  • Three years’ experience as a General Practice Management Consultant
  • Auslan Interpreter for deaf community

Brooke Colburn

Occupational Therapist & Clinical Advisor (Allied Health)

Bachelor of Applied Science in Occupational Therapy, Sydney

Brooke Colburn is an Occupational Therapist with 38 years OT experience working with both adults and children. Brooke has had an extensive and varied global career. working alongside therapists from 11 nations. She is currently licensed and practising as an OT in Georgia, USA. 

Speciality Areas include: 

  • Osteoporosis
  • Rehabilitation – Acquired Brain Injury, Neurology, Orthopaedic, General
  • Falls Prevention and Management
  • Aquatic therapy and sensory processing
  • Functional Independence Measure
  • Crisis Management, Trauma, Grief and Loss.

Brooke is an experienced educator and has been a clinical advisor on many projects over the 10 years she has been consulting for Train IT Medical, especially in relation to allied health. 

Brooke hand wrote her own clinical notes for over 20 years before successfully transitioning to electronic records. Her clinical experience and change management expertise, particularly in relation to international EMRs, integrated team-care and measured outcomes provides constant inspiration and value to Train IT Medical projects. 

Margaret Windsor

Registered Nurse, Trainer & Clinical Advisor (Nursing)

RN, Cert IV Project Management, Cert IV Training & Assessment (TAE40110)

Project Team Member

Margaret worked as a Practice Nurse for 17 years before starting her own consultancy business – DARTA Medical. She has been training clinical software since the first version was launched and is an approved trainer for both MedicalDirector and Best Practice Software. 

Margaret continues to provide nursing education, software training and consultancy services to practices and aboriginal community-controlled health organisations across Australia.

For the past 5 years she has been working with remote practices  in Western Queensland on long-term data quality and health IT projects. She has a passion for working within rural communities and values the opportunity to collaborate with a diverse array of colleagues and clients. 

Working in remote Western Queensland has presented her numerous opportunities and challenges. These experiences have been instrumental in further developing her skills and enhancing her professional discipline.  

 

Andrea Edwards

Practice Owner & Manager

Diploma Finance

Andrea Edwards  has co-owned and managed a general practice in Perth, WA for the past 10 years. In this role she has successfully led her practice through the pandemic era. 

Andrea continues to provide practice management consultancy services for a remote WA Aboriginal Community Controlled Health Organisation (ACCHO) on an ongoing basis. She enjoys the diversity of working in both urban and remote healthcare settings and assisting practices overcome challenges, grow their businesses and teams.

Andrea has completed 8 RACGP accreditation cycles and joins the Train IT Medical team of subject matter experts with a particular focus on Accreditation, MBS billing and Registrar training.

Monique Dickerson

Communications Trainer

Bachelor of Adult Education, Graduate Diploma in Trauma, Advanced Certificate in Personnel Management, Certificate IV Training & Assessment, Certificate - Workplace Development

Monique Dickerson has 20 years experience training, facilitating and developing programs for the health, community, vocational and corporate sectors.  She facilitates ‘Working with Trauma’ and ‘Domestic Violence programs for community health on a regular basis. 

Monique is a qualified EQUIPS facilitator with Corrections NSW and regularly facilitates the Aggressions/Domestic Violence program for offenders who are mandated to attend. In addition Monique delivers a variety of communication and parenting workshops and is a member of the development team for the award winnin ‘My Kids and Me Program’.

As part of team Train IT Medical Monique brings expertise in adult education and group facilitation as well as being our subject matter expert on communications, HR and interpersonal skill development. Monique has co-created many workshops with Train IT Medical eg ‘Trauma after Bushfires’, ‘Elevating your compassionate communication after a traumatic event’ and ‘Dealing with Challenging Clients’. 

 

Daniel Marley

Registered Nurse

Bachelor of Nursing (RN), Cert IV Assistant in Nursing (AIN)

Consulting team assistant
Social Media

Daniel has worked with Train IT Medical for 7 years, starting as a 15 year old intern provideing practical and administrative assistance at events, setting up IT, social media and communicating with medical practice staff. 

So inspired by the wonderful health professionals he met Daniel graduated high school with the qualification of AIN, then progressed to attain the qualification of Registered Nurse. He has recently completed the Sutherland Hospital 12 month GradStart nursing program and is currently working as a theatre nurse. 

Daniel continues to assist with educational programs developed by team Train IT Medical offering assistance with social media and providing valuable input from the perspective of a recently graduated nurse. 

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