Practice Management Free Resources and Links
SMS Communication:
Avant – The Do’s & Don’t of Patient SMS
AMA – Recall systems & patient consent
Sample Consent form for Bp Premier (SP1) Comms
Recommendations for SMS Messaging for Appointments, Recalls & Reminders using MedicalDirector Clinical Software
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Practice Assist – BUSINESS_Electronic-Communication-Policy-Template_V1-1
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Email in general practice:
RACGP Fact Sheet: Using email in general practice
Avant provides guidance on using email in general practice
“You’ve got mail – but should you reply?” Georgie Hayson, Avant
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Advertising, clinical photographs:
Using personal mobile devices for clinical photos in general practice | RACGP
Taking photos on a mobile phone (OAIC)
What Healthcare Providers need to know about advertising – AHPRA
Advertising your health service – 5 ‘do not dos’ (6minutes article). Link to full regulations here
‘Clinical Photography gone wrong’ – MDA article
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Patient Education:
Healthshare’s Fact Sheet Widget – to add to your website
Healthily (GoShare)
Tonic Health Media
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Learning Resources
Practice Nurse Support Program Information Folder – BSPHN
Practice Assist, webinar recordings & resources
HotDoc webinar recordings
POPGUNS – Prioritisation of Patients: a Guide to Urgency for Non-clinical Staff
RACGP Clinical Guidelines
Interpreters: free interpreter service
Immunisation: Handbook 10th Edition
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Accreditation:
Standards for General Practices (5th edition) RACGP
Standards for General Practices (5th edition) Resource Guide – RACGP
Standards for General Practices (5th edition) Patient Feedback Guide – RACGP
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Medical Billing: access free resources here
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Privacy & Confidentiality: access free resources here
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Health Care Homes: access free resources here
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Cancer Screening: access free resources here
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“One of the best things a practice can do to minimise risk is to employ a Practice Manager”
Marianna Kelly, Senior Medico-Legal Risk Manager at Avant Mutual Group Ltd
‘Can you afford NOT to have a Practice Manager? Brett Macpherson, AAPM Article