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Digital Health

What’s New? A lot!My_Health_Record_


Change Management Strategies for Practice Managers – by Katrina Otto & David Schofield –  slides or read the FAQs from the Webinar.

Summary sheet for Uploading Event Summaries in Bp Premier (Lava version)

New (real time) video for Uploading Event Summaries in Bp Premier (Lava version).

Summary sheet for Uploading Event Summaries in MedicalDirector Clinical (v3.16)

Real time video for Uploading Event Summaries in MedicalDirector Clinical (v3.16)

FAQs on Privacy & Policy

My Health Record Statistics  – from My Health Record website 

Health Services Directory – advertising practices connected to the My Health Record system

Provider Portal Factsheet (for providers without conformant clinical software)

Free My Health Record eLearning Modules – Department of Health

Best Practice Software Event Summaries! – watch the YouTube videos to learn how easy it is to upload an event summary in Bp Premier Lava edition

Top 30 questions doctors ask about My Health Record (and Katrina Otto’s responses) – updated December 2017

PHN – Eastern Melbourne – great Digital Health resources and checklists

  1. Digital Health is the term for eHealth in Australia. What was formerly known as the PCEHR is now called My Health Record.
  2. Nehta has been replaced with the Australian Digital Health Agency (ADHA)
  3. Official Government websites are  and
  4. Practice Incentives Program Digital Health Incentive program (ePIP) were changed effective 1 May 2016.
  5. Free eLearning modules for My Health Record now available for various healthcare settings.
  6. My Health Record Statistics 
  7. Legislative Changes – Overview of Timing
  8. When registering patients for a My Health Record in the practice signed registration forms are now optional.
  9. Two trial sites (Nepean Blue Mountains and Far North Queensland) are exploring how the opt-out system will work and results of this will inform future processe
  10. AMA’s Guide to use of PCEHR


Practice Incentive Program eHealth Incentive (ePIP) .

The Government has set the target – 0.5% of SWPE for accredited general practices from 1 May 2016 for the quarter. This is realistically set to ensure practice software is connected and staff have had training and know how to use the system.

So now is the time to act. Now is the time to train your staff!

Quality Training is important!  At Train IT Medical we have been training Digital Health from day one. Our Principal, Katrina Otto, is a consultant to the Australian Digital Health Agency (ADHA) and generally regarded as one of the most experienced My Health Record trainers in Australia.


Katrina’s 3 Step Training Plan for your practice for right now:Shared eHealth Record System (myHealth Record/PCEHR)

  1. Watch the software demonstration to learn how to upload using your clinical software
  2. Download the software-specific ‘cheatsheets’ for easy reference.
  3. Practise in the Sandpit!
    Click here to access ADHA’s On Demand Training environment where you can practise registering, viewing and uploading to the ‘test’ My Health Record System 

Providing practice staff with the opportunity to practise as well as have any concerns addressed and questions answered is vital for effective technology change management.

Katrina has delivered Digital Health (eHealth) training to thousands of medical practice staff across Australia over the past three years. Train IT Medical has also created worked on many projects and created learning resources to assist practices with this significant health IT change. If you need help, contact us!

Our Digital Health goals are:

  • Important patient information being available to the clinicians quickly at the point of care.
  • No more scanning or filing.
  • No more resending or chasing referrals.
  • No more printing letters, faxing or postage costs.
  • Confidential patient correspondence only seen by treating clinicians.
  • Medication, allergies and important medical history available for  your patient at Hospital Emergency Departments or After Hours facilities.
  • Confidential patient correspondence only seen by treating clinicians.
  • Easily meeting the criteria to receive technology related eHealth Practice Incentive Payments.
  • Increased patient safety
  • Increased


Secure Messaging

Secure Messaging is an important aspect of Digital Health. It enables secure communication of clinical correspondence Secure Messagingbetween health professionals. Unlike regular email which is not secure, with secure messaging documents are sent point to point which means letters or referrals are encrypted and sent directly to the recipient and are not stored anywhere else.

Why is it necessary?

In the digital age, most businesses are looking to reduce their reliance on paper and improve their efficiency while reducing costs. Secure Messaging systems are just one component of Digital Health that have proved to offer significant benefits to practices as they move us towards a more automated system of operation and reduce our reliance on paper based systems. Documents such as referrals, specialist letters and discharge summaries are commonly sent via secure messaging.

Read RACGP’s ‘Using Email in Practice Privacy & Security Matrix

Have we achieved interoperability?

No, not yet. Each practice should adopt the Secure Messaging system in use by the majority of their local health providers as the various Secure Messaging products are not compatible with each other. That means if your practice uses Argus and the specialist practice in the next suburb (to whom you frequently refer) uses HealthLink, then you are unable to communicate with each other electronically via Secure Messaging. To do this, you must both be using the same system.

What are the benefits to practices, providers and patients?

Did you know that if you send more than 7 letters a week you could save money using Secure Messaging? With the proposed increase in postage costs it will become even more expensive to send mail via traditional methods.

The benefits for practices are many and include: 

  • Fast message delivery and reduced handling*
  • Eliminates scanning
  • Reduced costs to practice
  • Protects patient privacy as the message

These benefits can result in significant cost savings for practices that implement secure messaging for incoming and outgoing communications.

What solution is right for my practice?

In order to find the right Secure Messaging solution/s for your practice firstly find out which Secure Messaging Provider your contacts are using and then connect with the same providers as they use. Download our guide on Questions to Ask your Secure Messaging Provider

Secure Messaging Providers include:

Remember, you can use more than one secure messaging provider with your software.

Click here to see which providers/products are conformant with the PIP Digital Health Product Register

Click here for questions to consider when choosing a Secure Messaging Provider

Download our Summary Sheet for using HealthLink with MedicalDirector Clinical

Download instructions for using HealthLink with Genie Solutions

Read articles in Pulse IT on Secure Messaging progress towards interoperability.

Our goal is to help you streamline practice systems to make this process beneficial to you and your patients. Maximise efficiency of progressive technology with quality training.

Read how other practices are embracing eHealth for the benefit of their patients and practices.

Read one Practice Nurse’s view on how eHealth can benefit her patients and practice.

Managing your diabetes and health related information with a personalised eHealth record

Read Katrina Otto’s article in Pulse IT Magazine’s April 2014 edition – ‘Barriers to PCEHR uptake on the Front Line’

Read Katrina Otto’s interview ‘Barriers to PCEHR uptake in the real world’ as published in Pulse IT Magazine, November 2013.


Book Digital Health (eHealth) training with Katrina today and prepare your practice for the future.


Click here for free cheatsheets, resources & helpful links  Learn more about Digital Health (eHealth).



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