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Read More Testimonials from Practice staff

“Excellent course content. Loved it!” Liz Black, Hunter Headspace

“Well worth attending. Even though I have used MD for 2 ½ years there were lots of shortcuts that we were shown. Thank you”. Gayle Netherwood, Practice Manager, Ruth’s Corner Medical Centre, Tumbarumba, NSW

“We have a hybrid system – paper and electronic files. Good tips to ease doctors into entering information in MD quickly. Katrina was a great teacher, comfortable personality – open to all questions, not resistant to asking, questions answered thoroughly. Will help doctors in quality data entry and accreditation. Thank you.” Kamla Ruthnam, Practice Manager, Palm Tree Medical Centre, Coffs Harbour

“Katrina’s demonstration of PracSoft was so valuable to me. Already using this program I was pleased to learn all the shortcuts keys and other functionalities that PracSoft offers. It has made my job a lot easier. Will help with accreditation”. Rebecca Tracey, Administration, Njernda Aboriginal Health Clinic, Echuca, Vic.

“I believe the MD course has been extremely useful for all levels of users and would definitely recommend to anyone using or going to use MD. Trainer was extremely knowledgeable and easy to listen to. We will be able to clean up a great deal and minimise time with useful shortcuts. Linda Dunlop, Frontline Manager, Waratah Medical Services, Kanwal

“I certainly feel confident after using your excellent Training Manual. I am very grateful to you for your quick response, assistance and encouragement. Best wishes for your continued success”.  Alana Miller

“MD training was covered in great detail and with enthusiasm. Very thorough and no question was too minor.” Amanda Farrell, Practice Manager, Southern ENT Head and Neck Surgery, Kogarah, NSW

“I think our practice will run far more efficiently utilising more of the features of PracSoft that have gone unused. Katrina was a thorough trainer with a pleasant nature.” Lisa

“Katrina was an excellent speaker and explained queries well.” Helen Chatwood, Receptionist, Bairnsdale Medical Group, Bairnsdale, Vic.

“Very impressed with Katrina. She made the course enjoyable, was very helpful and patient.” Heather Bennett, Wycombe Surgery, Neutral Bay, NSW

“The value of any program is the knowledge of the user. This will increase value of the software and Katrina’s efficiency I’d recommend” Brett Macpherson, Practice Manager, Collins Street Medical Centre, President Australian Association of Practice Managers (AAPM).

“The workshop was great. Great Teacher!! Make my knowledge seem better and I understood so much better”. Chantal Slater, Gathering Place Health Service, Victoria.

‘Today has been the best and most well taught/informative IT related training session/workshop I have every attended – and I’ve been a Practice Manager since 1993! Thank you and well done Katrina.” Jo Werda, Mostyn Street Clinic, Castlemaine, Vic

“Katrina was a clear, excellent speaker and explained queries well.” Helen Chatwood, Receptionist, Bairnsdale Medical Group, Bairnsdale, Vic.

“Great session. I learned so much. Can’t wait to use my new skills. I am so glad I attended as I will now be able to streamline some processes in my workplace. Thanks to Katrina!” Terrin Hughes, Practice Manager, Scoresby Medical, Vic.

“Very impressed with Katrina. She made the course enjoyable, was very helpful and patient.” Heather Bennett, Wycombe Surgery, Neutral Bay, NSW

“This will help doctors in quality data entry to help with accreditation. We have a hybrid system – paper and electronic files so making/giving good tips to ease doctors into entering information in MD quickly.  Katrina was a great, great comfortable personality – open to all questions, not resistan5 to taking as the questions will be answered thoroughly. Thank you.” Kamla Ruthnam, Practice Manager, Palm Tree Medical Centre, Coffs Harbour.

“This will make it quicker and easier when you are your busiest. Lovely lady (Katrina), very easy to talk to. Well done”. Tania Dalton, Receptionist, Portland Family Practice, Portland, Vic.

“Katrina was a brilliant presenter!!  Extremely patient and very efficient with time management and ability to stay on topics. Today was a very interrupted day with plenty of ‘out of topic’ questions and happenings. The course content managed to still be presented – Good Job!” Chantall Barnes, Admin, Shilah Medical Practice, Deniliquin, NSW.

“Good – as usual!” Steve Nimmo, Tura Beach Medical Centre, Tura Beach, NSW.

“Great course and presenter.” Julie Thomas,Medical Receptionist, Healthworks, Kangaroo Flat, Vic.

“Excellent”, Dee Scott, Receptionist, Brook Medical Centre, Muswellbrook, NSW

“Katrina is so helpful, supportive and encouraging.” Kristen Seymour, Practice Manager, Brook Medical Centre, Muswellbrook NSW

“Feel better about PracSoft now been to training.” Tracie, Admin Assistant, Brook Medical, Muswellbrook NSW

“Course well run and designed. Would recommend to all MD users.” Hutoxi Dubash, Medical Receptionist, Turramurra Family, Turramurra, NSW

“Great course, well paced and interesting. Thank you Katrina.” Denise Smith, Quality Manager, Bushland Health Group Ltd. Taree, NSW

“Excellent course and presenter. I have learnt so much today and feel confident to use Medical Director not having used it before. Thank you.” Lisa Foord, Administration, Seton Villa, Marsfield, NSW

“Very informative. A lot of information covered in a very accessible fashion.” Linda Sablatura, Finance Manager, Goodhealth Greenhills, Greenhills, NSW

“Excellent very informative day. Very excited to be taking knowledge back to practice.” Susan McDonald, Practice Manager, North Ringwood Medical Centre, North Ringwood, Vic .

“I really enjoyed today’s training session on Medical Director. Katrina was great and very clear on all topics. This will definitely assist in our practice. One of the most useful things will be the Medicare button so we don’t have to use paper with item billing numbers.” Martina Kusova, Receptionist, My Doctor, Ramsgate, NSW

“Great course, very helpful.” Sam Cummings, Medical Receptionist, My Doctor, Ramsgate, NSW

“Really well presented; eloquent and friendly lecturer”. Victoria Kosky, Nagambie Medical Centre

“I really enjoyed the course.  A lot of information that is useful!!” N Dezorzi, Blood Collector/Receptionist, Afield GPSS, Blacktown, NSW.

“This course has helped me to use MD more confidently” Mary, Banyule Community Health

“I’d recommend all GPs do this training. Recall System, options features – overall, everything has been useful.” Rose, Banyule Community Health.

“Fantastic training style, went through a lot without feeling fast-paced.” Madeleine Leitch, Reception Team Leader, North Yarra Community Health, Fitzroy, Vic.

“I may now change how I deal with recalls or investigation results notifying” Lea, The Jean Hailes Medical Centre

“Brilliant. Thank you.  Look forward to doing Advanced Course.” Karen Pearn, Practice Manager, Kirrawee Family Medical Practice, Kirrawee, NSW.

“Wonderful course, I feel very happy with the amount of information and that I retained it all well.” Jennifer Longo, Receptionist, Boorandara Health Wellness Centre, Hawthorn, Vic.

“Fabulous Day!! I learn so much that will assist me and colleagues.” Debra Ortolan, Admin Manager, GPAH Clinic Monash.

“Very impressed. Shortcuts, modifying letters etc. Handout very useful.” Coral Shaw, Practice Manager, Skinsense Clinic, Castle Hill, NSW

“Thanks heaps, interesting day made more pleasant by Katrina’s happy personality. Will help by creating less paper in our small premises.” Patricia Parsons, Office Manager, Harbord Family Medical Practice, Freshwater, NSW

“Katrina is an extremely professional trainer – very flexible with topics covered and followed up questions.” Elizabeth Howarth, Practice Manager, Crown Family Health Centre, Pennant Hills, NSW.

“Loved the course | Great presenter with a friendly approachable manner.” Cara, Receptionist, Brindabella Family Practice, Queanbeyan, NSW

“I think our practice will run far more efficiently utilising more of the features of PracSoft that have gone unused. Katrina was a thorough trainer with a pleasant nature.” Lisa

“Great – loved it, learnt so much. More efficient general knowledge now, not wasting time on ‘how to do things’” Dianne Frohmuller, Reception, Womens Health Centre, Warilla, NSW

“Brilliant! Thank you.” Cheryl Cross, Medical Receptionist, Balo Street Medical Centre, Moree NSW

“Great course and would recommend it to everyone even if they have used the program for a while. Always something to learn.” Melinda Bousfield, Practice Manager, Gladesville Medical, NSW

“Care plans, Templates, eHealth. Learnt so much and cannot wait to action all that I have learnt (hoing I remember it all).” Anne Woodhouse, Practice Manager, Perth Medical Centre, Perth, WA.

“Thank you – very useful.” Hernan Medina, Practice Manager, Australian Health Care Centre, Kirrawee, NSW.

“Very good detailed course – enjoyed very much. Shortcuts most useful. Thank you Katrina.” Susan Butters, Receptionist, Coogee Family Medical Centre, Coogee, NSW

“Less things for the Practice Manager to sort out now” Lindsay Davies, Receptionist, Coogee Family Medical Centre, Coogee, NSW

“It will help both myself and everyone else in my practice by shortcuts and easier ways of doing things”. Abbie Cornall, Receptionist, West Ryde Medical Centre, West Ryde, NSW.

“Wonderful trainer – fantastic knowledge. Very inclusive style.

“Thank you so much, I have learnt so much today to help me in different ways.” Brenda Duncan, Admin, Balo Street Medical, Balo, NSW.

“Excellent!! Katrina was a great presenter!!” Miranda Smith, Receptionist, Dr Jacques Perry, SJOG Specialist Centre, WA.

“Most useful things learnt – Tyro training is important, OPV/OCV check, handy tips making more efficient. Better communication and management. Thanks so much. Well worth the trip! Shelley Taberner, Practice Manager, Colour City Medical Practice, Orange, NSW

“Very informative and interesting.” Juanita Trujllor, Receptionist, Gladesville, NSW

“Excellent!” Tracey Hansen-Smith, Practice Manager, Hilltop Surgery, Hilltop NSW

“Katrina was great”, Elizabeth Harwood, Awabakal Aboriginal Medical Service, Hamilton, NSW

“Very useful. Time Saving.” Ana Harkin, RN, Aboriginal Medical Service Redfern, NSW.

“Very helpful course, which covered from basis to fairly complex issues.” Felicity James, Receptionist, Lindfield.

“Katrina was well informed on PracSoft and I found the course enjoyable.” Denise Fasanella, Practice Manager, Wellbank Street Medical, Concord

“Although I have been using this program for a while I was still able to gather many useful tips. Thanks, that was great!” Kylie King, Reception Team Leader, SHFPACT, Canberra

“Thank you Katrina, your information and knowledge has been very helpful.” Maria Wright, Practice Manager, Vincentia Medical Centre, Vincentia, NSW.

“3 most useful things learnt – immunisation, eftpos, extra appointment book. Very impressed.” Marea Julian, Manager, Anson Medical, Mullon Creek, NSW.

“Course extremely useful even for those experienced in the use of PracSoft. Definitely will assist in our practice as some of the features will be far less time consuming as well as less confusing now.” Kali Thomas, Receptionist, Southern Polyclinic, Albion Park Rail, NSW.

“Overall it was a very informative day, it was worth the while to attend. The course will be highly recommended to my other staff members. Thank you so much. All my objectives were met”. Juliet Chebat, Practice Manager, 561 Medical Practice, Eastwood, NSW

“I enjoyed the day. Good to review program as do not get time whilst at work. Learnt shortcuts and features that I did not know were available.” Carol Banks, Specialist Outreach Clinic, Coffs Harbour, NSW

“Katrina covered all aspects of software in detail. Will assist further with my financial reporting for the clinic.” Julie Chakos, Accounts Officer, Mid North Coast Division of General Practice, Coffs Harbour, NSW.

“I really enjoyed this learning experience. I feel much more in control of the appointment book, waiting room and especially shortcuts with billing.” Dee Symons, Practice Nurse, Health at Green Square, Zetland, NSW

“Excellent. Katrina listened and advised best way to utilise system for our needs and set up. ” Jane Howarth, North Shore Private Pre-admissions Clinic.

“Great training and the information is explained in a detailed manner”. Erin Moignard, North Shore Private Pre-admissions Clinic.

“Appointments, Invoicing, Batching – very impressed. Good day, very helpful, lovely teacher, very friendly.” Kathy Duffy, Receptionist, Botany Medical Centre, Botany, NSW.

“I found the course to be very informative and of great value.” Glenys Jewell, Allied Health Manager, Thompson Road Clinic, Cranbourne

“I found the course a wealth of information and am excited to bring new stills back to our doctors.” Sharon Street, Practice Manager, Thompson Road Clinic, Cranbourne, Vic.

“Excellent teacher, recommend” Gail Willing, Front Desk Supervisor, Thompson Road Clinic, Cranbourne North

“Easy to listen to. Well explained detail – well done!” Denise Watson, Assistant Manager, Thompson Road Clinic, Cranbourne North

“Thank you Katrina. I like your style!” Jenna, Reception, Inner East Community Health Service, Richmond Vic

“Will assist in generating more meaningful recall/reminder lists.” Antoinette Axiak, Practice Manager, Windsor Family Practice, Windsor, NSW

“Have enjoyed the course. As a very new users – useful, clear, valuable. Great foundation for continued learning in management systems. Thank you.” Mary Hattingh, Greenwich, NSW

“Very impressed that we all had a computer which enables the whole process to be absorbed. Katrina was excellent. The test patients are very useful as a learning tool.” Sharon Jarvis, Office Manager, Waratah Medical, Morisset, NSW

“Very worthwhile use of a day. Will help save time.” Vicki Keig, Practice Nurse, Abercrombie Street Medical Centre, Chippendale, NSW

‘Very advanced and interested system – if used correctly. Pathology Management of most benefit’ Jackie Toro, Practice Manager, Southwestern Heart Clinic, Bankstown, NSW.

“Shortcuts, Templates, Prescription Recipes. Will save time for the GPs. Well presented and executed. Katrina has an excellent knowledge and overview of MD. Very user friendly. Carol Higginbottom, Practice Manager, Rusden Street Medical Practice, Armidale, NSW

“Most useful things learnt – How to manage patient records better and the scope of the program.” Sally Turner, Practice Manager/Orthoptist, The Sydney Eye Specialist Centre, Kingsford, NSW

“Of most benefit – doing actual diagrams for easy referral to wound care and overall encouragement to try different applications within program. Great session, lots of information in easy to understand terminology.” Dianne Steinhour, Practice Manager, Culburra Beach Medical Centre, Culburra Beach, NSW.

“Extremely informative. Time saving which translates to cost saving.” Angela Walder, Reception, Worrigee Medical Centre, Basin View, NSW

“Thoroughly enjoyed course participation. Number of participants – suitable.” Marj Frew, Practice Manager, The Wellness Family Medical Centre, Orange, NSW.

“I think the whole course was worth it.” Jodie Paotshnig, Practice Reception, Ryde Clinic, Ryde, NSW

“Very helpful. Many thanks.” Nancy Rutledge, Office Manager, Associate Medical Practice, Moree, NSW

“Will help us use MD more – less paper. Thanks, great relaxed style of presentation and very thorough.” Lorraine Reardon, Warialda Medical Centre, Warialda, NSW

“This will make my life easier. When’s the next one?” Irina Holmer, Bowraville Aboriginal Health Clinic, NSW.

“Excellent information – data collection, action/recall system, options.” Ellise Aquilina, Kempsey Medical Centre, NSW.

“All equally useful information and enjoyable.” Sharon Oram, Kempsey Medical Centre.

“Shortcuts!!! Thank you very much.” Leisha Blechynden, Practice Manager, Bridgetown Medical Group, Bridgetown, WA.

“Will benefit by being more confident in using MD. Great day. More training days please.” Kate Clarke, Kempsey Medical Centre

“I found the course wonderfully informative! Katrina’s depth of knowledge, experience and sense of humour made a potentially ‘dry’ topic interesting and fun”. Practice Manager, Caringbah

“It was stress free and no question was too simple to be answered.”
Marilyn, Receptionist.

“Katrina is very approachable, the training covered all of my concerns. I will be more confident returning to the practice.” Diane Cutler, Practice Manager, Dr Knowles & Associates, Wagga Wagga.”

“Fantastic methods. Very thorough”. Ranim Alrefarer, Practice Manager, H & A Neurology.

“Excellent presentation”. Karen Genge, Practice Manager, Tarneit Family Medical & Dental Centre. VIC.

“Katrina is a great presenter. I have been to a few of her presentations and always learn something.” Megan Savins, Practice Manager, Bangalow Medical Centre, Bangalow, NSW.

“Fantastic! This was the best MD course I have ever attended. Learnt so much!”  Lorraine Nicholas, Manager, Medical Services, North Yarra Community Health, Fitzroy, VIC.

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