Fitness to Drive Medical Assessment Integrated SmartForm
Project Aims
Create a digital medical assessment form that can be filled out online by medical practitioners including doctors, optometrists, physiotherapists, specialists etc. and electronically submitted to RMS in near real-time.
Automate the assessment process and eliminate the use of paper forms by General Practices and Optometrists.
Create a platform for One RMS – One Customer (One Medical Review).
Improve Customer experience related to medical reviews.
Improve road safety outcomes by ensuring customer details are more up to date and road users who are not medically fit to drive will be subject to enforcement actions within acceptable timelines.
What We Did
Member of Project Clinical Advisory Committee acting as clinical software expert and advising on development to HealthLink and RMS to ensure usability.
Designed training plan for implementation and adoption of SmartForms in general practice.
Liaised with key stakeholders including Primary Health Networks (PHNs) to ensure promotion and awareness of SmartForms.
Promoted adoption by General Practitioners.
Encourage adoption by general practice to improve efficiency and decrease reliance on paper forms for general practice.
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The Challenge & Expected Response
Improve RMS medical review process:
Digital medical assessment form that can be filled out online by medical practitioners including doctors, optometrists, physiotherapists, specialists etc. and electronically submitted to RMS in near real-time
Automate the assessment process by using business rules that are based on ‘Australian Fitness to Drive’ (AFTD) standards to update RMS systems. This will reduce the need for manual intervention and avoid issues e.g. human errors, inconsistencies etc.
Create a platform for One RMS – One Customer (One Medical Review)
Improve Customer experience related to medical reviews:
Quicker and more efficient process
Faster turnaround time and no need to visit RMS registries or SNSW centres.
Timely follow-ups, and clear communication with customer
Improved road safety outcomes:
Customer details are more up to date and road users who are not medically fit to drive will be subject to enforcement actions within acceptable timelines.
Outcome
Cited as a very successful initiative:
NSW Drivers benefit from Healthlink service – RMS
HealthLink hits 20,000 medical certificate milestone for SmartForms