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Learning Resources

Full of tips and shortcuts for maximising efficiency with your software, these manuals are a ‘quality improvement activity’ in themselves!

Copyright with purchase is for single user or single site.
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Manuals for students:

Our interactive, multi-media guides have been written to complement the units of competency:
Prepare and Process Medical Accounts (BSBMED302B)
Maintain Patient Records (BSBMED303B).
Purchase includes a comprehensive step-by-step guides. Where relevant, links to eLearning videos, extra resources and assessment tasks are included.

Teachers – don’t reinvent the wheel! The author, Katrina Otto is an industry expert who taught accredited TAFE courses for 23 years. She currently works across Australia in a wide variety of medical practices. These resources are up-to-date, practical, independent and will assist your students to be job-ready.

If you are a TAFE or other RTO teacher or private training provider and would like your students to access the student discount and purchase learning resources please email Katrina Otto directly to organise a bulk purchase discount.


Please note copyright rules apply. Not to be distributed to others without permission of the author. Please respect our intellectual property. Free resources available here.


All learning resources have been designed and developed by Katrina Otto, a qualified teacher, experienced Practice Manager and approved trainer for  PracSoft and MedicalDirector Clinical. They include lots of handy practice management tips gained from time spent in a large variety of medical practices and seeing first hand what works well and what doesn’t.

The manual is just fantastic – it is so easy to follow and well set out.  Our doctor bought the manual for the practice and said he wasn’t sure if we really needed it but we told him we love it and have learnt more from the manual than anything.  As soon as we had the manual we relaxed completely as we knew we could flick through it later to go over anything as we need to.  Thank you Katrina, you have done such a fantastic job”. Jacqui & Sladjana, Healthcheck Family Practice, Liverpool

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