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Learning Resources

***Student Discount ***Student Discount
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*** Require Discount Code. Students – this can be obtained from your teacher. Please enter code at the password prompt.





Looking for more than a manual? Try our PracSoft/Medical Billing eLearning CourseMedicalDirector_PracSoft

Further your career as a Medical Receptionist
Become competent in medical billing using the most popular general practice software program.
Get PracSoft qualified and learn with our eLearning course which includes:

  • Self-paced learning guide with step by step instructions;
  • Sample PracSoft program to practise with;
  • Practical Exercises based on realistic medical practice scenarios;
  • Visual education via a variety of videos;
  • Assessment activities.

$90 (+GST).

Optional Extra:

Online personalised assessment by Katrina Otto and issue of formal PracSoft course certificate – $50 (+GST).

Request more information or order your eCourse here

New – PracSoft & MedicalDirector for Students

These interactive, multi-media guides have been written to complement the units of competency:
Prepare and Process Medical Accounts (BSBMED302B)
Maintain Patient Records (BSBMED303B).
Purchase includes a comprehensive step-by-step PracSoft & MedicalDirector Clinical Manual for Admin Staff. Where relevant, links to eLearning videos, extra resources and assessment tasks are included.

Students! Ask your teacher for the code to access the student discount.

Teachers – don’t reinvent the wheel! The author, Katrina Otto is an industry expert who taught accredited TAFE courses for 23 years. She currently works across Australia in a wide variety of medical practices. These resources are up-to-date, practical, independent and will assist your students to be job-ready.

If you are a TAFE or other RTO teacher or private training provider and would like your students to access the student discount and purchase learning resources please email Katrina Otto directly to organise the code for student purchase.



Please note copyright rules apply. Not to be distributed to others without permission of the author. Please respect our intellectual property. Free resources available here.


All learning resources have been designed and developed by Katrina Otto, a qualified teacher, experienced Practice Manager and approved trainer for  PracSoft and MedicalDirector Clinical. They include lots of handy practice management tips gained from time spent in a large variety of medical practices and seeing first hand what works well and what doesn’t.

The manual is just fantastic – it is so easy to follow and well set out.  Our doctor bought the manual for the practice and said he wasn’t sure if we really needed it but we told him we love it and have learnt more from the manual than anything.  As soon as we had the manual we relaxed completely as we knew we could flick through it later to go over anything as we need to.  Thank you Katrina, you have done such a fantastic job”. Jacqui & Sladjana, Healthcheck Family Practice, Liverpool

Easily meet accreditation criteria with these helpful self-paced learning resources. Full of tips and shortcuts for maximising efficiency with your software, these manuals are a ‘quality improvement activity’ in themselves!

Provide evidence of training relevant to your role” RACGP 4th Standards of Accreditation Criterion 3.2.3.


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