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About Katrina

Katrina Otto, BEd, DipBus, Cert IV Training & Assessment

Principal  & Owner of Train IT Medical

Katrina Otto started Train IT Medical in 2006 in direct response to a market need for independent medical software training delivered by professional trainers who are also experienced medical practice professionals.katrina-otto-linked-in

Over a 30 year career Katrina has managed several medical practices and accredited day surgery facilities. She is a qualified teacher and has also worked as a part-time TAFE teacher for over 20 years. In this role she also trains the trainers and has been responsible for designing and delivering accredited qualifications ranging from Diploma of Practice Management to Certificate I in Information Technology.

Katrina chose a medical office career because she cares about providing efficient, safe patient care. She remains passionate about providing both top quality health and top quality education services. Her goal is to look after the needs of the patients as well as the clinicians and staff who care for them.

Experience makes all the difference

Katrina has seen the evolution of medical software, has used many programs herself as a medical office worker and trains a variety of software programs in a variety of health settings.

She is currently an approved trainer for MedicalDirector, owners of PracSoft, MedicalDirector, Blue Chip as well as an approved trainer for Best Practice Software. While based in Sydney, Katrina works across Australia including rural and very remote areas.

Katrina has been training PracSoft for twenty years, MedicalDirector for fifteen years and Best Practice Software since the software launched. In 2017 alone Katrina and her team provided training for 5,334 healthcare providers across Australia. More stats here.

Katrina enjoys training onsite in practices and regularly provides customised onsite training/inservices for a large variety of different medical offices and Aboriginal Medical Services across Australia. She believes it is this exposure to different practices, different workflow solutions, different learners and different business models that place her in the best position to help practices. On larger projects she joins forces with other trainers and consultants with direct expertise in other specialist areas such as nurses, project managers, IT specialists etc.


An advocate of lifelong learning, Katrina continues to expand her own portfolio of qualifications which includes a degree in adult education and a diploma in business.

Formal qualifications include:

  • Bachelor of Adult Education
  • Diploma of Business Administration (Medical)
  • Certificate IV in Training & Assessment (TAE40110)
  • Certificate IV in Training & Assessment (TAA40104)
  • Certificate IV in Assessment & Workplace Training (BSZ40198)
  • Certificate I in Welfare & Community Services

Endorsements & Affiliations

Publication interviews or expert contributions by Katrina Otto:


Katrina Otto is one of Australia’s most experienced Digital Health and medical software trainers. She has worked in a wide variety of medical practices for the past 30 years, many of those as a Practice Manager. Katrina has qualifications in Adult Education, Business and Welfare and works across Australia as a Medical Software Trainer and Practice Management Consultant. She is an approved trainer for: MedicalDirector, Best Practice Software,Australian Digital Health Agency, Department of Health,  Avant Mutual Group, AHPRA, Australian Association of Practice Managers (AAPM), Australian Practice Nurses Association (APNA), Pen Computer Systems and others. Her focus is on increasing efficiency of health IT and practice systems to benefit both practices and patients.

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“Just wanted to thank you again for another two outstanding workshops..the feedback has been fabulous with comments like “I could listen to Katrina for hours” – “just so engaging, informative and wealth of knowledge, experience and incredible passion for your work” Kirsty MacDougall, Eastern Melbourne PHN (EMPHN)

Katrina is an incredibly effective trainer and change agent. She clearly communicates the benefits of technology to health practitioners and gives them effective tools to start them on the journey. Many people talk about change in the health sector, Katrina is one of the very few who has experience of successfully delivering it. I used Katrina’s services during our training and customer roadshows. The content, customer engagement and feedback was always excellent. If you’re looking to significantly improve results, I recommend you contact Katrina.” Phil Offer, CEO George Health Technologies

“A brilliant, engaging instructor.” Dr Ross Wilson, George Street Medical, Bathurst, NSW

“Katrina is so helpful, supportive and encouraging.” Kristen Seymour, Practice Manager, Brook Medical Centre, Muswellbrook NSW

“Brilliant – much more useful than I’d imagined. Improvement of patient care; improved practice. Katrina is a great contact to ask questions. Thank you!” Barbara Clare, RN, Ourimbah University Campus, Newcastle, NSW

Read more Testimonials here.


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