Last week we celebrated our 40th webinar since Covid. Why ‘celebrate’? Because times are tough, our clients are beyond awesome and we believe in finding any sparkle moment we can in these tough times to celebrate and help keep us feeling positive and motivated. It really works, try it! Thanks to those who joined our celebration over on our facebook page too. ūüíĖ

Please know your incredible strength, agility and care during these tough times motivates us every day. We see the toll Covid is taking on you, your practices and staff and we remain focused on providing support and timely education on changes affecting you.


  1. Telehealth – from introduction to telehealth, advanced tips, telehealth platforms, telehealth for children, using video with our elderly populations, team care and case conferencing with GP & non-GP specialist and allied health practices.
  2. MBS item numbers and practice incentive payments Р where the only constant is change!
  3. Electronic Prescribing & Digital Health –¬† ePrescriptions are currently being trialled, pharmacies busily connecting, all getting ready for mainstream introduction. We are hearing positive feedback from the trial sites. We are also hearing a desperate need for eScripts from practice staff. Please know it won’t be long now.

We will continue to bring you regular updates and education over on our social media channels.
For updates: Like our facebook page    |   Follow us on Twitter  |  Connect with us on Linked In



One of our most popular recent webinars¬† – ¬†‘Re-engaging your active patient population for safe in-practice consultations’ –¬† from Central Queensland, Wide Bay, Sunshine Coast Primary Health Network’ –¬† highlighted just how much has changed for our practices since Covid. We co-presented with the Heart Foundation and learnt there have been:

96,000 fewer GP visits

and that

76,500 heart attacks, strokes and deaths could be prevented over the next five years if we re-engage our patients for ‘Healthy Heart Checks’

Challenge accepted!

Our last blog ¬†‘When is Change an Improvement?’ talked about the importance of a focused approach to determine if a change is indeed an improvement for your unique practice.


In our next webinars we remain focused on our vulnerable patients and keeping people well, particularly in relation to COPD, asthma and cancer screening.

Tuesday 21/7 ¬†– we will be joined by both the Improvement Foundation and the practice manager and practice nurse from¬† Noosa General Practice who will share tips for rapid QI plus their inspiring success story about ‘Gus from the Bus’. You are all invited to join us!

Thursday 23/6 – we will collate and share current successful quality improvement ideas in an attempt to not only inspire your QI leadership but also save you valuable time with documentation. If you struggle with PDSAs or have questions about compliance, you won’t want to miss that one.




21 July 6.30pm
Presented by Katrina Otto, Train IT Medical, Melissa Williams, Improvement Foundation, Carol Vona & Jenny Medina, Noosa General Practice
for Central Queensland, Wide Bay, Sunshine Coast Primary Health Network



23 July 6.30pm
Presented by Katrina Otto, Train IT Medical
for WentWest /Western Sydney Primary Health Network


A systematic approach to prevention using MedicalDirector Clinical Software
5 August 6.30pm
Presented by Katrina Otto, Train IT Medical
for WentWest/Western Sydney Primary Health Network


A systematic approach to prevention using Best Practice Software

20 August 6.30pm
Presented by Katrina Otto, Train IT Medical
for WentWest/Western Sydney Primary Health Network



Everyone is welcome to join our live events. Thank you Primary Health Networks, you are appreciated:

“Keep the webinars/education coming, have found it invaluable during this time in particular.
I have found CESPHN to be very helpful once again particularly during this time.
Appreciate the practical support such as accessing PPE & also the information updates.
Great job all!”¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†Dawn, Practice Manager

Have a look here-¬† – and if you see your PHN is listed in our new online ‘Learning Management System’ (LMS)‘ that means there are previous webinar recordings, slides and other free resources in there for you.
Email [email protected] with your name, email & PHN area and we will auto-enrol you so you receive a quick link to access.

If you don’t see your PHN there but are interested in a particular topic please contact us¬†– we are here to support you.


5542 people registered for our 40 webinars with 60% attending and many more accessing the recordings.

We are always listening to which topics are of most interest to you, how many people¬† register, how many attend, roles, what your main challenges are, your goals and¬† ‘quality improvements’ identified.

We’ve also started running 7 coaching sessions each week where 6 different practices attend each session. That is in addition to our usual online training (Best Practice & MedicalDirector).¬†

Since Covid we have engaged with thousands of practice managers on social media (insert feeling of heartache).
We remain focused on your business sustainability as well as your wellbeing.
We will get through this.
Thank you for sharing your stories to benefit others.
Keep looking for those sparkle moments.

Sending love and strength to you all ūüíē

Katrina Otto & team Train IT Medical
[email protected]


2 thoughts on “40 webinars and counting”

    1. Train IT Medical

      So glad you’re finding them helpful. We will keep them coming. All the best to you and your team.

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