Your Practice can now Participate in GPRN, Australia’s Premier GP Research Panel

With over 10 years of experience, HCN’s research team has created a highly regarded, world class, de-identified database of Australian Primary Care clinical activity. The General Practice Research Network (GPRN) uses data collected from Medical Director during consultation. Our aim is to provide a GP research network that contributes to improving patient outcomes and contributes to academic research.

What do you get for participating?

• A detailed complimentary usage report every 12 months
• 2 Free classroom training vouchers worth $480
• Priority technical support

What is the data collected for?

• Monitor behavioural trends in General Practice in Australia
• Research provided to Universities and Medical Researchers for academic study
• National prescribing trend analysis

For more information on the General Practice Research Network (GPRN):

Tel: 1800 622 678
Fax: 02 9437 0624
Email: [email protected]

Did You Know?

You can save hundreds of dollars per year with paperless bulk billing

With HCN and Tyro’s innovative bulk billing solution, patients can assign their right to benefit simply by pushing ‘Yes’ on a Tyro terminal after their consultation. For your practice that means:

• No more paper vouchers
• No more toner costs
• No more shredding costs
• A fully compliant, Medicare approved bulk billing system and,
• Hundreds of dollars in savings per year for your practice

With Tyro and HCN’s bulk bill feature you won’t need to batch and claims will still be deposited as a lump sum per provider on the next banking day by Medicare.

Mixed billing? No problem. Tyro’s Integrated EFTPOS and Easyclaim solution is also great for mixed billing practices. Integrated EFTPOS means no more rekeying payment amounts into your device, and you can now offer an immediate Medicare rebate to your patients.

“One system for Bulk Billing and Eftpos payments makes things more streamlined and when patients are impressed with the system, it is a good reflection on the practice.” – Yvonne Collins, Practice Manager at Brendale family Medical Practice

Find out how you too can join the thousands of HCN subscribers already benefiting from paperless bulk billing. Call Tyro today on (02) 8907 1717for more information or visit our Tyro Easyclaim page here.

Medical Director Letter Writer Template Updates

Medical Director’s Letter Writer Templates include specialist referral templates. These templates are automated and designed to assist you in producing patient referrals.

The latest templates available include:

• ACLASTA® INFUSION MANAGEMENT SERVICE  – (AIMS) PATIENT BOOKING FORM
• Department of Health – Hearing Services Program Medical Certificates
• Revised Genesis SleepCare – Referral Template
• Revised Adelaide Cardiology – Request Form
• Revised Heart Care WA – Referral Template
• Vic WorkSafe and TAC – Certificate of Capacity
• Dr Steve Raymond – Newcastle – Gynaecologist, Ultrasonologist & Infertility Specialist – Referral Form

New templates are being added monthly. If you would like a specific template to be available, please contact us at[email protected]

Katrina’s Medical Director Timesaving Tip

Have you considered scanning first?

Scanning documents into MD before they have been seen by the doctor is a new way of managing incoming mail.

Historically, documents coming in to a practice via mail or fax have been delivered to the doctor’s office for viewing. Doctors would then put a ‘release mark’ (sign, stamp, notate) to indicate the document had been seen and was ready for filing, scanning or a follow-up.

We now have the option of scanning directly into the Holding File so the doctor sees it there first. A ‘signature’ is auto-recorded by the fact the doctor is logged in, and then a notation is recorded when ‘Action’ is selected.

‘Action’ allows notations and comments to be added. Commonly typed comments can be saved into the ‘Insert comment from list’ area for easy access.

How do we ‘scan first’?

While it is certainly possible to open a patient’s file and scan directly into that file, there is a dedicated bulk scanning area accessible from the main screen.

1. File
2. Scan/Import Correspondence
3. Scan or Import the document
4. Label the Document
5. Select Store to Holding File

This area has recently been enhanced to allow us to allocate it:

• Directly into the Holding File if the document is yet to been seen.
• To the patient file if the document has been seen (doctor’s release mark on it)

While it is certainly an option to open a patient’s file and scan directly into it, this bulk scanning area reduces the length of time spent in a patient file, whilst reinforcing privacy principles in limiting non-clinician access to patients’ medical files.

System for Scanning/Importing

It is also important to have a clear system when scanning/importing. Providing details as to what the document is will save the doctor time when searching for it at a later date.

Tip: We now have the option of scanning into the ‘Results’ section. This has been hugely popular as now all Results can be stored under the ‘Results’ tab and all other documents in ‘Documents,’ meaning doctors can see all results in the one area. Any results received prior to this option that are currently stored in Documents can be moved by right-clicking.

Scanning versus Importing

Whether you choose ‘scan’ or ‘import’ will often depend on how your scanner has been set up in the practice. Many practices will have the scanner directly connected and clicking ‘scan’ will start the scanner. Other practices will have scanned documents saved to a network folder which you would ‘import’ from that folder. If you are taking clinical photographs you may also save the photos to the same folder and then ‘import’. Another increasingly popular approach to minimising paper is to receive faxes as documents and import them into the Holding File also.

Classroom Training

Upcoming Webinars

What are Webinars?

A webinar is an audio and visual presentation conducted over the internet. To attend a webinar you need to have a computer connected to the Internet along with speakers/headphones or a telephone to dial in for audio.

Update Your Details

Practices’ staff change from time to time. If you have any new staff who would like to receive our newsletter or other communications, login and manage their details here or send your changes to [email protected]

Contribute and Be Rewarded

Do you have any helpful hints or tricks that you have found useful in your practice? We are always on the lookout for great ideas and suggestions, not just related to your software, but helpful tips that could be of value to other practices. If your article is included in the next newsletter we will send you 4 gold class cinema tickets as a thank you. Send your hints and tricks to [email protected]

Your Account Manager

As part of our commitment to improving our engagement with you, your Account Manager is your dedicated first port of call. Your Account Manager is available to assist you with account, licensing, training and general queries regarding Medical Director & PracSoft.

To speak directly with your Account Manager, please call 1300 300 161 and select option 1.

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