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Happy New Year!

Welcome Back! We hope you are having a great summer.

As we ease our way into this new year I thought I’d take a moment to look ahead in preparation.

Our business philosophy is that it is easier to keep up than catch up and I feel this will be vital in 2017 which will bring many more changes. With change comes the need for continual learning and improvements.

Here are just a few of the changes we’re thinking of… Continue reading

Reflections on 2016

As I sit at my desk and the end of 2016 draws near, I like to look back and consider what we’ve achieved. This year 5,440 people attended our training events and as I reflect my overwhelming feeling is how lucky we are here in Australia to have the incredible healthcare providers and services we have. 

My team and I completed 174 practice visits, took 67 flights and presented at 79 events and conferences to over 2154… Continue reading

The role of the PHNs

This week I had the pleasure of spending 2 days with the Digital Health Primary Health Network (PHN) teams from all 31 PHNs across Australia.

One of many things that were shared were learnings from PHNs involved with Australia’s recent My Health Record trial sites (major report is being written right now) and in particular lessons relating to building the involvement of all sectors – pharmacy, aged care, specialists, allied health providers, hospitals and aboriginal medical services.

Over… Continue reading

5 Steps to Data Quality Success

Data Quality is a popular topic – how good is that! Uploading Shared Health Summaries to the My Health Record system raised awareness that for some practices this was a very easy 20 second process, for others it was currently unworkable due to sometimes 10-15 years of ‘mess’ in the patient record. To help with this data quality challenge I recently created and presented a Webinar (for the Australian Digital Health Agency) called ‘Standards for Digital Health’  – … Continue reading

Developing a ‘My Health Record’ Practice Workflow

Developing a ‘My Health Record’ Workflow

I am starting to hear good stories of benefits for healthcare providers and their patients using the My Health Record system. Of course what we need now is most of our patients to have a My Health Record and viewing and uploading to become routine. Only then will we start to see regular, significant benefits for our practices and patients. So right now all of… Continue reading

Event Summaries & The My Health Record System

I wanted to share with you my latest Webinar recording on the topic of ‘Event Summaries’ –  Click here to watch or view PowerPoint slides here.

I was asked to host this Webinar for the Australian Digital Health Agency (ADHA) and the Australian Association of Practice Managers (AAPM) and it covers the different uses for Event Summaries versus Shared Health Summaries with Australia’s My Health Record system.  Thanks to the 500+ people who… Continue reading

My Health Record – your questions answered

Thanks to everyone who attended my 7 April Webinar on My Health Record. I thought maybe 20-40 practice staff would participate but ended up with 545 registrations and am told more than 700 watched from across Australia! It would seem all states & territories and most health disciplines were represented which is just fantastic.  I apologise for not being able to answer questions instantly during the Webinar but I have now… Continue reading

Katrina’s responses to ‘Top 30 questions doctors ask about My Health Record’

From training thousands of clinicians working in a wide variety of healthcare settings across Australia (over the past 3+ years) I have compiled this list of the ‘Top 30 questions’ (& barriers) I encounter when training My Health Record. I am sharing it in the hope it helps others – especially Practice Managers and PHN support staff – who are tasked with an enormous change-management challenge when it comes to Digital Health.

After 26 years working in healthcare I… Continue reading

Top 30 questions doctors ask about ‘My Health Record’

For successful change management within a medical practice all staff, especially clinicians, need the opportunity to express any concerns and have their questions answered satisfactorily. In my opinion Digital Health (previously called eHealth) is the biggest change we have ever seen in healthcare and therefore an enormous challenge requiring significant support.

As a software trainer I have been training Digital Health and in particular the shared electronic health record (now called My Health Record) since the first button… Continue reading

The New eHealth Sandpit

Help prepare your practices for the next round of changes to the Practice Incentives Program eHealth Incentive (ePIP)

Do you have a patient in your medical software called Test Test? Most medical practices do. This is important when first learning software. When I started eHealth training more than 3 years ago I found doctors and staff in practices wanting a ‘test’ patient to practise the new process and to build confidence (before having to upload for… Continue reading

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