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Projects

Family Planning NSW (5 sites)Family Planning

 

Family Planning NSW has 5 sites (Ashfield, Dubbo, Newcastle, Penrith and Fairfield).
This was a long term multi-phase project over the past 3 years.

Stage 1 –Goals:

  1. To introduce computerised medical records, to become ‘paperless’.
  2. To minimise front desk processing workflow while fulfilling complex Government reporting requirements.
  3. Improve Appointment System
  4. Design training to suit the organisational culture of Family Planning.

What we did:

  • Design a change management and training plan for multiple clinicians, administration staff working at 5 sites in 3 software programs (Medical Director, PracSoft & custom-designed FPNSW software).
  • Policy and Procedure design.
  • Designed set protocols for clinical documentation, recall, pathology management and document management etc. to suit  Family Planning’s specific requirements.
  • Worked with Higher Reason to build an add-on software interface that met the needs of Family Planning complex data collection requirements.
  • Provided interactive training for multi-disciplinary teams to follow FPNSW protocols for over 100 staff.
  • Designed and produced detailed training manuals with specific organisational workflow.
  • Designed and produced additional supportive learning tools for staff.
  • Helped inspire a positive approach to technology changes

Stage 2 –Goals:

  1. Learn MBS rules relevant to Family Planning.
  2. Introduce MBS billing for doctor consultations.
  3. Implement and streamline Medicare billing processes on front desk.
  4. Promote paperless communication between clinicians and administration staff.

What we did:

  • Design a training plan for multiple clinicians, administration staff working at 5 sites in multiple software programs.
  • Provided interactive training over many days for multiple staff using the program PracSoft.
  • Promoted a team-based approach to communication and client billing processes while maximising efficiency with available software.

Galambila, Durri and Biripi Aboriginal Medical Services (3 sites), NSW

indigenous, close the gap, health, ITGoals:

  1. To increase efficiency with appointment system and minimise waiting times
  2. To streamline practice billing processes
  3. Streamline front desk processing workflow while fulfilling complex reporting requirements.
  4. Introduce processes for collecting and keeping demographic data updated.
  5. Increase general knowledge and use of medical software programs
  6. Introduce advanced features of Medical Director to help clinicians save time with clinical documentation processes.
  7. Assess and improve patient recall and reminder system.
  8. Design training to suit the multi-disciplinary teams of multiple connected Aboriginal Medical Services.

What we did:

  • Worked with key staff to assess and design improvements for systems and processes, in particular Recalls and Reminders, Pathology Management and Document Management.
  • Designed a change management and training plan for health workers, doctors, nurses, administration staff working within the multi-discplinary health environment of 3 sites.
  • Provided interactive hands-on training for multi-disciplinary teams to follow designed protocols for multiple staff in a multi-stage change management.
  • Designed and produced detailed training manuals to suit each Aboriginal Medical Service.
  • Provided additional ongoing learning support.
  • Implemented a long-term training plan where new staff can take advantage of 1 hour online training as an introduction to the software and processes specific to Galambila, Biripi or Durri.
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